Tracy is the Patient Relations/Adult Auxiliary Director for Baptist Medical Center Jacksonville. Tracy joined Baptist Health in 1997. She is currently responsible for directing the management of two hospital gift shops, program development of the Downtown Campus volunteer program, fundraising activities for hospital projects, community outreach initiatives, project management, public access for library assistance, and service excellence training. Tracy is passionate about the Patient Experience. She currently serves as Co-Chair for the Baptist Medical Center Patient and Family Advisory Council, as well as Spirit of Caregiving Facilitator.